Q: How long doers it take to get my order?

A: That depends on when you placed the order and the method of shipping you select.

Q: What methods of shipping are available?

A: Currently UPS Ground, UPS Next Day Air, UPS 2nd Day Air, UPS 3 Day Select, and USPS Priority Mail.

Q: What is the process after my order is placed?

A: If you order Monday through Friday, your order is usually processed the same day. If ordered on the weekend, the next available work day. Coffee is roasted and degassed (usually 24 hours). Then shipped per your shipper choice. EXAMPLE: Ordered on Monday morning, roasted and degassed, packaged on Tuesday, then shipped. If UPS is selected shipper, they do not include the day of pick up or weekends as shipping days. Whereas the US Postal Service does count weekends as shipping days.

Q: What is shipping weight and how do you calulate?

A: Your order consists of the weight of the coffee and the shipping material, i.e., the weight of the box, packaging and the coffee.  That is your total shipping weight.

Q: Can I place an order but ship to a different address?

A: Yes, as a matter of fact, many customers order coffees and have them shipped to others as gifts. Our secure shopping cart system will walk you through the procedure.

Q: Can you ship coffee out of the country or to the military?

A: Yes, providing that coffee is not restricted to the country you wish to ship. We urge you to contact either UPS or USPS first before placing your coffee order with us.